Refund policy
Overview for Returns
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your product must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be refunded.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Shipping returns
To return your product, please contact us at info@tithegreen.com or call us at 01623 677100.
You will be responsible for paying for your own shipping costs (£40 plus VAT) for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Alternatively, you can return the products to us yourself. First, contact us to arrange a time to do this.
Post & Packaging
Post and Packing is included in the price for UK Delivery. We do not offer overseas delivery.
Need help?
Contact us at info@tithegreen.com for questions related to refunds and returns.
Refund Policy
You can always end your contract with us. Your rights when you end the contract will depend on whether there is anything wrong with the services or memorial products we have provided and when you decide to end the contract:
(a) if what we have provided is faulty or misdescribed you may have a legal right to end the contract or to get some or all of your money back: If there is a problem with any part of the services or memorial products;
(b) if you want to end the contract because of something we have done or have told you we are going to do.
(c) if you have just changed your mind about the services, the memorial products (or any part of them). You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions; and
(d) in all other cases (if we are not at fault and there is no right to change your mind), you may contact us to request a termination of your application and we will discuss potential options with you. However, it will be to our discretion whether we allow you to end the contract and on what terms we would allow such termination.
Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out below, the contract will end immediately and we will refund you in full for any services or memorial products which have not been provided or have not been provided properly and you may also be entitled to compensation. The reasons are:
(a) we have told you about an upcoming change to the services, memorial products or these terms which you do not agree to;
(b) we have told you about an error in the price or description of the services or memorial products you have applied for and you do not wish to proceed;
(c) there is a risk that supply of the services or memorial products may be significantly delayed because of events outside our control; or
(d) you have a legal right to end the contract because of something we have done wrong.
Exercising your right to change your mind (Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013) For most services and products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, are explained in more detail in these terms. You have 14 days after the day we email you to confirm we accept your application. If you cancel after we have started to provide the services, you must pay us for the services provided up until the time you tell us that you have changed your mind.
You do not have a right to change your mind in respect of:
(a) items which are made to your specification or are clearly personalised (such as engraved plaques); or
(b) services, once these have been completed, even if the cancellation period is still running.
How to end the contract with us (including if you have changed your mind)
To end the contract with us, please call customer services on 01623 677 100 or email us at info@tithegreen.com Please provide your name, home address, details of the application and, where available, your telephone number and email address.
If you have chosen to end the contract with us and are entitled to do so as set out in paragraph 10, we will refund you the price you paid for the services and/or memorial products by the method you used for payment.
We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days of your telling us this.